How do I check-in?
No more queues and waiting to check-in. At Koisi you can check-in online 24 hours a day, 7 days a week. Complete it as soon as possible and on the day of your arrival go directly to your accommodation.
Follow the steps below to complete it:
1. Access from the email “Activate your key…” and check-in online
In your confirmation email you can access by clicking on the “Activate your digital key” button, complete it and activate your digital key.
For security we will ask you to verify your email.
2. Complete the online check-in process
2.1 Verify your identity and register
To verify your identity we will ask you for a photo of your identity document or passport and a selfie.
For registration you will have to complete your entry form with your data and your signature.
2.2 Register your companions
It is necessary to complete the registration of your companions. If you are together you can complete their entry forms from your device. If you prefer, you can share the invitation to the online check-in process so that they can register themselves by completing their entry forms with their information and signature.
2.3 Complete pending payments
To complete the pending payments of the stay and the extra services, all you have to do is add your card details and thus complete the online payment.
2.4 Check-in completed
Once completed you will be able to see the details of your reservation.
3. Receive the information of your digital key and the information of your room
Once you complete the online check-in we will send you the necessary information for your stay in reference to your digital key and your room.
- Your digital key: You will receive an email 48 hours before your arrival and you can also check it from that moment on on MyPlace (your private area in Koisi).
- Your room number: On the day of arrival at check-in time you will receive an email and you can also check it from that moment on on MyPlace (your private area in Koisi).
4. Access your accommodation with your digital key
On the day of arrival from the check-in time you can open the doors of the building and your accommodation and start enjoying your stay directly.
It’s very easy:
- Access with your digital key code: Enter the code at an even pace on the keypad of the lock. Remember to press the hash # at the end!
When leaving, the door will be closed automatically.
- If you want to anticipate your arrival you can request the Early check-in service from our Store. It is a service upon request subject to availability. More info here.
- If you cannot check-in online with your device inside the building there is a tablet (Kiosk) waiting for you to do so. You only have to type the confirmation number of your reservation (found in the confirmation email) and the last name of the reservation holder to access the process.